Terms of service
Terms of service
Welcome to RozMart ("Website", "we", "our", or "us"). By visiting, browsing, or using https://https://rozmart.co.in/, you agree to follow and accept these Terms & Conditions. If you do not agree with any of these terms, please stop using our Website.
2. Agreement to Terms
By accessing our Website, purchasing any product, or using any service provided through the Website, you agree to these Terms & Conditions along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.
3. User Eligibility
To buy products from our Website, you must:
Be 18 years of age or above; or
Use the Website under the guidance of a parent or legal guardian.
You confirm that all details provided by you are correct, complete, and updated.
4. Products Information
We provide different categories of consumer products through our online store.
We try our best to display accurate product information, including product details, images, prices, and specifications.
However:
Product colors may look different depending on your screen settings.
Product packaging may change according to availability.
Small differences may occur between displayed and received products.
5. Product Pricing
All prices shown on our Website are mentioned in Indian Rupees (INR).
Prices, offers, and discounts may be changed anytime without prior notice.
Taxes and other applicable charges will be added wherever required.
We reserve the right to correct any pricing mistakes or errors found on the Website.
6. Order Confirmation
Submitting an order does not mean that the order has been accepted.
We have the right to accept, refuse, or cancel any order due to reasons including:
Product unavailability
Incorrect pricing information
Suspicious or fraudulent activity
Delivery limitations
Incomplete customer details
7. Payment Methods
Customers can use the payment options available during checkout.
Available payment methods may include:
Cash on Delivery (COD)
UPI Payments
Debit Card
Credit Card
Net Banking
Digital Wallets
Orders will be processed after successful payment confirmation or COD verification.
8. Cash on Delivery (COD)
COD facility is available only for selected locations and eligible orders.
We may restrict or remove COD availability for:
Certain high-risk areas
Expensive orders
Customers with repeated delivery refusal history
9. Shipping & Delivery
Orders are processed within the standard processing period.
Delivery services are managed through our logistics and fulfillment partners.
Delivery time may depend on:
Customer location
Courier service availability
Product stock
Weather conditions
Holidays and other external factors
Delivery timelines are approximate and cannot be guaranteed.
10. Order Tracking
Customers may receive order updates through available communication methods.
Tracking information will be provided whenever available from the courier partner.
11. Return Policy
Products that qualify for return can be returned according to our Return Policy.
Returned items must:
Be unused and in original condition
Have original packaging
Include all accessories and components
Fulfill return eligibility requirements
Products damaged due to customer misuse will not be accepted.
12. Refund Policy
Approved refunds will be processed according to our Refund Policy.
Refund processing time may depend on:
Payment method used
Banking partner processing time
Payment gateway timelines
For COD refunds, customers may need to provide valid bank details.
13. Order Cancellation
Cancellation requests can be submitted before the order is shipped.
After shipment, cancellation may not be possible.
Refunds, if applicable, will be processed according to our Refund Policy.
14. Customer Responsibilities
Customers agree to:
Provide correct personal and delivery information.
Enter an accurate shipping address.
Accept delivery of confirmed orders.
Use the Website legally.
Avoid misuse of our services.
15. Restricted Activities
Users are not allowed to:
Attempt unauthorized access to the Website.
Upload harmful files or malware.
Use automated systems or bots.
Copy website materials without permission.
Perform fraudulent activities.
Provide false identity information.
Violation of these conditions may result in restriction or termination of access.
16. Intellectual Property Rights
All Website materials, including:
Logo
Website design
Images
Graphics
Product descriptions
Text content
Layout
are protected and cannot be copied or used without proper authorization.
17. Third-Party Services
Our Website may use third-party services such as:
Payment gateway providers
Courier companies
Logistics partners
Analytics services
Website service providers
We are not responsible for issues caused by third-party services that are outside our control.
18. Limitation of Liability
To the maximum extent allowed under applicable laws, RozMart will not be responsible for:
Indirect losses
Loss of business opportunities
Profit losses
Data loss
Courier delays
Service interruptions caused by external reasons
19. Disclaimer
We make reasonable efforts to keep Website information accurate and updated.
However, we do not guarantee:
Website availability at all times
Error-free operation
Continuous services
Availability of all products
All products are subject to stock availability.
20. Privacy Policy
Customer information is collected and handled according to our Privacy Policy.
By using our Website, you agree to the collection and usage of information as described in our Privacy Policy.
21. Force Majeure
We will not be responsible for delays or failures caused by situations beyond our reasonable control, including:
Natural disasters
Government restrictions
Internet failures
Pandemic situations
Courier problems
Strikes
War or similar events
22. Applicable Law
These Terms & Conditions shall be governed according to the laws of India.
Any disputes shall be handled under the jurisdiction of competent courts located in New Delhi, Delhi.
23. Changes to Terms
We may update or modify these Terms & Conditions whenever required.
The updated version will be published on this page with the revised update date.
Continued use of the Website after changes means you accept the updated terms.
24. Contact Details
For any questions related to these Terms & Conditions, you can contact us:
Website: https://rozmart.co.in/
Email: support@Rozmart.co.in