Shipping policy
Shipping policy
Thank you for choosing RozMart. This Shipping Policy explains the process we follow for order processing, shipment, and delivery of products purchased through https://https://rozmart.co.in/.
By placing an order on our Website, you agree to the terms and conditions mentioned in this Shipping Policy.
1. Business Information
Business Name: Bagri Traders
Website: https://rozmart.co.in/
GSTIN: 06CVAPP8128D1ZO
Registered Address:
FLAT NO. 426,
Badersra meham road,
Badesra,
Haryana,
Haryana – 127031
2. Order Processing Time
After receiving an order, we review and verify the details before starting the processing.
Orders are normally processed within after successful confirmation.
Orders received on Sundays, national holidays, or public holidays will be processed on the next available working day.
During festivals, promotional events, or high-demand periods, processing time may take longer than usual.
3. Order Confirmation
Once your order is successfully placed, confirmation details may be sent through email, SMS, or phone call based on the contact information provided by the customer.
Customers are responsible for ensuring that their name, delivery address, phone number, and email details are correct to prevent delivery issues.
4. Shipping & Delivery
RozMart delivers products to most serviceable locations across India.
Orders are packed, dispatched, and delivered through our fulfillment and logistics partners.
The estimated delivery period is generally 3–10 business days, depending on:
Customer location
Courier availability
Product availability
Operational conditions
Delivery timelines are estimated and may vary due to unavoidable circumstances.
5. Cash on Delivery (COD)
Cash on Delivery (COD) service is available only for eligible products and selected delivery locations.
We may restrict or remove COD availability for:
Certain areas
High-value orders
Customers with repeated order cancellations or refusals
Locations where courier partners do not provide COD services
6. Shipping Charges
Any applicable shipping charges will be displayed during checkout before completing payment.
We may provide:
Free shipping on selected products
Special shipping offers during promotional campaigns
Shipping charges and offers may change without prior notice.
7. Delivery Attempts
Our courier partners generally attempt delivery multiple times before returning the shipment.
Customers should remain available at the provided address during the expected delivery period.
If delivery fails due to customer unavailability after repeated attempts, the order may be cancelled or returned.
8. Order Tracking
After dispatch, tracking information will be shared whenever available.
Customers may also contact our support team for updates regarding their shipment status.
9. Delivery Delays
We always try to deliver orders within the estimated timeframe. However, delays may occur due to reasons beyond our control, such as:
Weather conditions
Public holidays
Natural disasters
Government restrictions
Transportation issues
Courier service delays
Remote location delivery challenges
We appreciate your cooperation in such situations.
10. Incorrect Delivery Information
Customers must provide accurate shipping details while placing an order.
RozMart will not be responsible for delays or failed deliveries caused by incorrect information such as:
Wrong name
Incorrect address
Invalid phone number
Incorrect PIN code
If a shipment is returned due to incorrect information provided by the customer, additional charges may apply for re-shipping.
11. Undelivered Orders
An order may be returned to us in cases where:
Customer is unavailable during delivery attempts
Delivery address is incorrect
Customer refuses delivery without a valid reason
Courier service is unable to deliver the shipment
Returned orders may be cancelled or dispatched again after confirmation with the customer.
12. Damaged Shipment
If your package appears damaged at the time of delivery, we recommend:
Refusing delivery if the damage is clearly visible
Taking photographs of the package
Informing our customer support team within 48 hours
We will review the matter and provide a suitable resolution.
13. Multiple Product Shipments
For orders containing multiple items, products may be delivered separately depending on stock availability, warehouse location, or shipping arrangements.
Customers will be informed whenever required.
14. Delivery Limitations
Some remote, restricted, or difficult-to-reach locations may require additional delivery time.
Certain products may not be available for delivery in all regions.
15. Force Majeure
We shall not be responsible for delays or failure in delivery caused by events outside our reasonable control, including:
Floods
Earthquakes
Fire incidents
Pandemic situations
Government regulations
Strikes
Civil disturbances
Transportation failures
Internet or communication problems
16. Customer Responsibilities
Customers agree to:
Provide correct delivery details.
Respond to courier communication when required.
Accept delivery according to courier schedules.
Check the package condition at the time of receiving.
Report delivery-related issues within a reasonable time.
17. International Shipping
Currently, RozMart provides shipping services within India only unless international delivery is specifically mentioned on the Website.
18. Updates to This Shipping Policy
We may update or modify this Shipping Policy whenever required.
The latest version will always be available on this page.
19. Contact Us
For any questions related to shipping or delivery, please contact us:
Website:
https://rozmart.co.in/
Business Name:
Bagri Traders
Email:
support@Rozmart.co.in
Registered Address:
FLAT NO. 426,
Badersra meham road,
Badesra,
Haryana,
Haryana – 127031